Shipping Policy

Welcome to Coskind Store! This Shipping Policy explains how we handle the delivery of products purchased on www.coskindstore.com within India. By placing an order with us, you agree to the terms outlined below.

1. General Information

1.1. We deliver our products across India to locations where our logistics partners operate. If your location is not serviceable, you will be notified during the checkout process.

1.2. All orders are subject to product availability. In case a product is unavailable after you place your order, we will inform you and process a refund or suggest alternatives.

2. Shipping Charges

2.1. Standard Shipping Charges: Shipping charges are calculated at checkout based on your delivery location and order value. Details of shipping charges, if applicable, will be displayed before you complete your purchase.

2.2. Free Shipping: We offer free shipping on orders above a certain value. This threshold will be displayed on our website and may vary based on promotions or special offers.

3. Order Processing Time

3.1. Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

3.2. Prescription-based products will be processed only after receiving a valid prescription as required by Indian regulations.

4. Delivery Timelines

4.1. Delivery times may vary depending on your location and the availability of the products. Estimated delivery times are as follows:

• Metropolitan Cities: 2-5 business days.
• Tier 2 and 3 Cities: 4-7 business days.
• Remote Areas: 7-10 business days.

4.2. We strive to deliver orders within the estimated timeline; however, delays may occur due to unforeseen circumstances such as weather conditions, logistical issues, or regulatory requirements.

5. Order Tracking

5.1. Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track your order’s status through our courier partner’s website.

5.2. For any issues with tracking or delays, please contact our support team at [support@coskindstore.com] or call us at +91-9559789777.

6. Prescription-Based Products

6.1. For prescription-based products, you are required to upload a valid prescription during the order process. Orders will only be shipped after the prescription is verified by our licensed pharmacists.

6.2. If the prescription is invalid or incomplete, we will contact you for clarification. In such cases, order processing may be delayed.

7. Delivery Issues

7.1. Incorrect Address: Please ensure your shipping address is accurate. We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.

7.2. Missed Delivery: If a delivery attempt is missed, our courier partner will attempt to redeliver. You may also contact the courier service to schedule a convenient time for redelivery.

7.3. Damaged or Missing Items: If your package is damaged or items are missing, report the issue to us within 48 hours of receiving the order. Provide photographic evidence and your order details for a resolution.

8. Non-Deliverable Locations

If your location is deemed non-deliverable by our courier partners, we will notify you and cancel your order. A full refund will be processed for such cases.

9. Cancellation and Returns

For details on order cancellations and returns, please refer to our Return and Refund Policy [here](link to return policy).

10. Contact Us

If you have any questions or concerns about our shipping policy, please contact us:

• Email: [support@coskindstore.com]
• Phone: +91-9559789777

Thank you for shopping with Coskind Store! We strive to deliver your products with care and efficiency.