Refund and Return Policy
At Coskind Store, we aim to ensure a hassle-free shopping experience for our customers. This Refund and Return Policy outlines the terms under which products can be returned or refunded. By shopping on www.coskindstore.com, you agree to these terms.
1. Eligibility for Returns
1.1. Products can be returned under the following conditions:
- The product delivered is incorrect or damaged.
- The product is defective or expired.
- The product is unopened, unused, and in its original packaging (for non-prescription items).
1.2. Prescription medications, temperature-sensitive items (e.g., insulin, vaccines), and personal care products (e.g., skincare items) are non-returnable unless delivered in a damaged or defective condition.
1.3. Returns must be requested within 7 days of receiving the product. After this period, no returns will be accepted.
2. Return Process
2.1. Request a Return: Contact our customer support team via email at [support@coskindstore.com] or phone at +91-9559789777 within the return window. Provide the following details:
- Order number.
- Reason for the return.
- Photos of the product (if damaged, defective, or incorrect).
2.2. Return Approval: Once your return request is approved, we will provide a return authorization and instructions for returning the product.
2.3. Packaging: Ensure the product is securely packed to avoid damage during transit. Use the original packaging whenever possible.
2.4. Return Shipping:
- For returns due to incorrect, damaged, or defective items, we will cover the return shipping cost.
- For returns due to customer preferences or errors, the return shipping cost must be borne by the customer.
3. Refund Policy
3.1. Refunds are processed after the returned product is received and inspected. Refunds will be issued in the following ways:
- Original Payment Method: If the payment was made via credit card, debit card, or net banking.
- Store Credit: For future purchases on our website.
3.2. Refunds for prepaid orders will be processed within 7-10 business days after the return is approved.
3.3. Refunds for cash-on-delivery (COD) orders will be processed via bank transfer. Customers must provide their bank account details for this purpose.
4. Non-Returnable Items
4.1. The following products are non-returnable and non-refundable:
- Prescription medications, unless delivered damaged or defective.
- Items marked as “Non-Returnable” on the product page.
- Opened or used personal care products.
- Products without original packaging or missing accessories.
5. Cancellations
5.1. Order Cancellation by Customer:
- Orders can be canceled before shipment by contacting our support team.
- Refunds for prepaid orders will be processed within 7-10 business days.
5.2. Order Cancellation by Coskind Store: We reserve the right to cancel orders due to:
- Unavailability of products.
- Incomplete or invalid prescriptions.
- Issues with payment processing.
In such cases, the full amount will be refunded to the original payment method.
6. Damaged or Missing Items
6.1. If you receive a damaged product or your order is missing items:
- Report the issue to our support team within 48 hours of delivery.
- Provide photos of the damaged item and the packaging for verification.
6.2. We will offer a replacement or refund based on the nature of the issue.
7. Contact Us
For any questions or concerns about our Refund and Return Policy, please reach out:
- Email: [support@coskindstore.com]
- Phone: +91-9559789777
Thank you for shopping with Coskind Store! We are committed to providing you with the best possible experience.